Help & Support
Contact, crisis resources and frequently asked questions about Aury.
Effective: April 2026
Contact Support
Reach our support team at support@aury.co. We aim to respond substantively within 48 hours. Clinical questions are handled by qualified psychologists; technical questions by our engineering team.
support@aury.coIn a crisis? Get help immediately.
Aury is not a medical product and does not replace a crisis service or psychotherapy. If you are in acute danger or having thoughts of self-harm, please reach out to professional support right away.
- Ambulance (Germany): 112
- Telefonseelsorge — free, anonymous, 24/7: 0800 111 0 111, 0800 111 0 222, or 116 123
- Online Telefonseelsorge: online.telefonseelsorge.de
- Krisendienst Berlin: berliner-krisendienst.de
- Medical on-call service (Germany): 116 117
- Therapist finder — BPtK: bptk.de/service-navi
1. General questions
Is my data safe?
Yes. Aury is ISO 27001 certified, stores all data on EU servers, and is fully GDPR compliant. Details in our privacy policy.
How can I reach Aury?
If this FAQ does not answer your question, write to us at support@aury.co. Our support team — clinical psychologists and technical staff — gives a substantive reply to subject-matter and technical questions within 48 hours. When you get in touch, please give the e-mail address you registered with and, where relevant, a screenshot of the problem, so that we can handle your request faster and more precisely.
How can I delete my account?
Email us at dpo@aury.co — that always works, even if you can no longer sign in. What happens afterwards, and how to cancel the deletion, is explained at aury.co/delete-account.
2. Technical questions
How do I reset my password?
Aury does not use passwords. You sign in with your email address and receive a 6-digit code by email each time — so there is no password to forget or reset. You can also sign in with Apple or Google. If you no longer have access to your email address, write to support@aury.co.
What can I do if the page does not load or shows an error?
First check your internet connection. Update your browser or app if needed. Clear the browser cache and restart the application. If the problem persists, contact support@aury.co.
What data is collected and how is it protected?
Aury only processes the data needed to deliver the course. The GDPR and the German Federal Data Protection Act (BDSG) apply. Details are in the privacy policy at https://aury.co/privacy.
3. About AI
Can the system make mistakes?
You stay in control: you decide what you share with Aury and which suggestions you use. You can decline recommendations or ask for an explanation. Aury works with scientifically grounded methods and adapts to your inputs — but the system can still make mistakes. If that happens, please write to support@aury.co.
When you chat with Aury, you are interacting with an AI-powered system, not a human. AI responses can be inaccurate, incomplete or biased. Do not use them as the sole basis for important decisions, especially in the area of health.
4. Crisis & emergency contacts
I am feeling really bad — what should I do?
Aury is not a medical product and replaces neither a crisis service nor psychotherapy. If you have or suspect a mental illness, please seek professional help. In an acute emergency, dial the emergency number 112.
In acute crises or thoughts of self-harm, Aury is not sufficient. Please confide in someone you trust. You will also find professional help services at aury.co/safety.
Do not stay alone. Take this step — for yourself and your well-being 💜